Terms and Conditions

All appointments are subject to availability and must be booked in advance. We reserve the right to amend or cancel appointments where necessary, with reasonable notice where possible.

Initial consultations are required for new patients. These appointments allow us to assess your oral health, discuss concerns, and provide a treatment plan and cost estimate. No treatment will be carried out without your informed consent.

All treatment options, risks, benefits, and costs will be explained before treatment begins. You will be asked to provide informed consent before proceeding. Treatment plans may need to be adjusted based on clinical findings.

• All fees will be explained prior to treatment.
• Payment is due at the time of treatment unless otherwise agreed in writing.
• We accept multiple payment methods as advised by the practice.
• Failure to settle accounts may result in suspension of further treatment and/or debt recovery action.

We require at least 24–48 hours’ notice for cancellations or rescheduling.

• Late cancellations may incur a fee.
• Missed appointments (DNA – Did Not Attend) may be charged in full.
• Repeated missed appointments may affect future booking availability.

Deposits may be required for certain treatments or longer appointments. These are non-refundable if sufficient cancellation notice is not given.

While we always aim to provide the highest standard of care, dental treatment outcomes cannot be guaranteed. Results may vary depending on individual circumstances and oral health.

Patients are responsible for:

• Providing accurate medical history and information
• Attending scheduled appointments
• Following aftercare instructions
• Maintaining regular oral hygiene and check-ups

Emergency appointments are available subject to clinical urgency and availability. Existing patients may be prioritised.

We handle all patient data in accordance with UK GDPR and relevant data protection laws. Please refer to our Privacy Policy for full details on how your information is used and stored.

We reserve the right to update these Terms & Conditions at any time. The most recent version will always apply.

If you have any questions about these Terms & Conditions, please contact the practice directly.